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Returns, Exchanges, Shipping Errors, Defective Product Complaints

Dustshield prioritizes excellent customer service. While we make every effort possible to deliver the best quality products, the occasional inconsistency is inevitable. Thank you for your patience. We look forward to rectifying any problems and ensuring your satisfaction.

Shipping Errors / Defective Product

Product found to be defective or shipments in error, will be repaired or replaced at no expense (freight included) to the customer promptly within 10 working days.

Returns / Exchanges

Product must be returned in new condition.
Original shipping charges are non-refundable.
Customer should arrange for return delivery.
Refunds and exchanges will be processed upon receiving returned merchandise.
15% restocking charges apply.
Custom / modified product sales are final.

Still have questions?

Use our live chat
email customerservice@dustshield.com
or call us at (800) 587-9557.

Customer service complaints?
Email sales@dustshield.com
Please directly inspect and evaluate your purchase for shipping errors or defects. All claims need to be filed within 10 days of receiving order.*

*Dustshield bears no responsibility for product returned without a claim.
Claims will be promptly reviewed in 1-3 days.

Name Email
Phone Order#

Type of complaint:
Shipping error Changed mind Not satisfied
Defective product Other

Requested action:
Exchange Refund Replacement

Problem description:


Please email any supporting photos to customerservice@dustshield.com