Warranty for the United States & Canada

DustShield™ warrants that the products manufactured by DustShield shall be free of defects and workmanship for 5 years from the date of shipment. Items integrated in the enclosure, not manufactured by DustShield will utilize the original manufacturer’s warranty.

It is the responsibility of the buyer to communicate any special environmental concerns in which the enclosures will be utilized. Special materials may be required to allow proper corrosion resistance for harsh environments. The warranty does not cover enclosures used in applications and environments for which they were not designed. Warranty does not cover abuse, modifications by others or reimbursement for unauthorized rework.

Warranty for Areas Outside of the United States & Canada

For products shipped outside of the United States and Canada, DustShield warrants that the products manufactured by DustShield shall be free of defects and workmanship for 1 year from the date of shipment. Items integrated in the enclosure, not manufactured by DustShield will utilize the original manufacturer’s warranty.

It is the responsibility of the buyer to communicate any special environmental concerns in which the enclosures will be utilized. Special materials may be required to allow proper corrosion resistance for harsh environments. The warranty does not cover enclosures used in applications and environments for which they were not designed. Warranty does not cover abuse, modifications by others or reimbursement for unauthorized rework.

Warranty Claims

Enclosures found to be defective will be repaired or replaced with the same or comparable product. All warranty claims must be communicated to our customer service (800) 587-9557 department to obtain an RMA number. For warranty claims in the USA and Canada, freight will be managed and paid by DustShield. For warranty claims outside of the USA and Canada, the customer will be responsible for managing freight and freight expenses.

DustShield shall have no liability or responsibility to the purchaser or any other person(s) for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.

Except for the express warranty stated above, DustShield makes no other warranties with respect to the product, expressed or implied, including but not limited to merchantability or fitness for a particular purpose.

Still have questions?

Use our live chat, email customerservice1@amprod.us or call us at (800) 587-9557. Customer service complaints? Email sales1@amprod.us

 

customer_action3Customer Satisfaction Guarantee

DustShield serves thousands of customers in every major industry. Our track record is built on great service and great enclosure products. Shop around, send us questions and see for yourself why DustShield is in an industry leader in computer and printer enclosures. We look forward to building the best enclosure for you and being here when you need us down the line.

customer_action1Professional Consultations

Contact us for usable advice from an Enclosure Expert, not a sales clerk, not a call center. We are committed to finding the most compatible and cost effective computer, printer, IT or LCD cabinet solution for you.

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Our full-service production and CNC capabilities can enhance any standard enclosure to meet your specific needs. Once you’ve detailed the specifics of your production environment, our veteran team of design and production professionals CAD your solution and send you drawings for review and approval.

customer_action0Made in America – A Partner in Business

We understand the challenges and mindset of fellow North American manufacturers. Count on DustShield to help hold down operating expenses while keeping production flowing. By keeping your Mission-Critical hardware running 24/7 we help you compete. Thank you for considering American made products and keeping the American economy growing.