Returns, Exchanges, Shipping Errors, Defective Product Complaints

DustShield prioritizes excellent customer service. While we make every effort possible to deliver the best quality products, the occasional inconsistency is inevitable. Thank you for your patience. We look forward to rectifying any problems and ensuring your satisfaction.

Shipping Errors / Defective Product

Product found to be defective or shipments in error, will be repaired or replaced at no expense (freight included) to the customer promptly within 10 working days.

Returns / Exchanges / Cancellations

Product must be returned in new condition. Original shipping charges are non-refundable. Customer should arrange for return delivery. Refunds and exchanges will be processed upon receiving returned merchandise. 25% restocking charges apply. Custom and modified product sales are final. Printer and Label Printer enclosure sales are final.

Still have questions?

Use our live chat email or call us at (800) 587-9557. Customer service complaints? Email

claim form

_Please directly inspect and evaluate
_your purchase for shipping errors or
_defects. All claims need to be filed
_within 10 days of receiving order.

DustShield bears no responsibility for product returned without a claim.
Claims will be promptly reviewed within 1-3 days.

  • Please email any supporting photos to

DustShield™ is open for business: Service impacts related to Coronavirus More