Returns, Exchanges, Shipping Errors, Defective Product Complaints
DustShield prioritizes excellent customer service. While we make every effort possible to deliver the best quality products, the occasional inconsistency is inevitable. Thank you
for your patience. We look forward to rectifying any problems and ensuring your satisfaction.
Shipping Errors / Defective Product
Product found to be defective or shipments in error, will be repaired or replaced at no expense (freight included) to the customer promptly within 10 working days.
Returns / Exchanges / Cancellations
Product must be returned in new condition. Original shipping charges are non-refundable. Customer should arrange for return delivery. Refunds and exchanges will be processed upon receiving returned merchandise. 33% order restocking or order cancellation charges will apply. Credit card fees are non-refundable. Custom and modified product sales are final. Item DS 300 series Printer and Label Printer enclosure sales are final. PPE devices and sneeze guard sales are final.
Still have questions?
Please directly inspect and evaluate your purchase for shipping errors or defects. All claims need to be filed within 10 days of receiving order.
DustShield bears no responsibility for product returned without a claim. Claims will be promptly reviewed within 1-3 days.